The purpose of using customer feedback as a needs analysis is because praise means what employees or the organization needs to maintain while complaints mean what customers don't are dissatisfied and the employees or organization needs to improve (Barlow & Ller, 1996.) Mystery shoppers are a modern way to evaluate employee performance and has become a trend since mystery shoppers are not an internal source, so no one will know who the mystery shopper is and employees cannot cheat to get a good result. Furthermore, “mystery shoppers” will go to the organization to evaluate employees at any time so that employees work naturally and the mystery shopper can have a more authentic and fair outcome for the boss (Latham, 2012). what needs new employees need to improve and can analyze employee behavior effectively. Additionally, performance evaluations can allow the supervisor to provide a specific training objective to learn about the employee's performance. Since performance evaluations can identify several employees who have inappropriate behavior (Leong Wee,