IntroductionThis report will show the original description of Aramex including the company's supply chain. This report will also show whether there is a total quality management culture in the company. Additionally, this report will show the identification of customers and competitors. Additionally, explanation of key concepts and theories focused on total quality management. This report will also show customer support recommendations for Aramex chosen by group members. BodyCompany Description (Aramex)Aramex is one of the leading logistics companies in the world, was founded in 1982 as an express operator. The company's customer range includes national and international deliveries, freight forwarding and integrated logistics solutions. Aramex became the first international Arabic-based company to trade the company's shares on the NASDAQ stock exchange in 1997. In 2002 and after 5 years of successful trading, Aramex returned to private ownership and continued to expand as a private company. Therefore, Aramex is one of the leading companies, it is a company that has all the solutions for everything related to transportation and logistics. It also has one of the largest transportation and logistics networks. Furthermore, it has an efficient management of warehouses and facilities known throughout the world. TQM (total quality management) Aramex takes great importance in maintaining the level of quality and improved in every aspect of the business, and through developing and improving the efficiency of daily operations. Therefore, we have designed and developed a quality management system in order to always guarantee the highest levels of service, as we want to regularly evaluate these standards to raise the bar...... middle of paper.... ..one of leading logistics companies worldwide. Aramex considers DHL as a model company and always tries to achieve its own level of efficiency. Comparing DHL with aramex, when an individual orders something from Australia through the DHL company, it reaches the destination in 2 days. But when an order is placed from Aramex, it takes a week for it to reach détente. Therefore, aramex considers DHL as a model logistics company and always tries to achieve the high level of efficiency that DHL has acquired over the years. Second, Agility: The difference between agility and aramex is that agility focuses more on food companies. The first customer for Agility in Bahrain is Craft, a cheese brand from Saudi Arabia. On the other hand Aramex focuses on individuals more than companies. Therefore aramex is a better company than Agility because it focuses on individuals more than companies.