3. Implementing Cloud Computing in Small and Medium-sized Businesses (SMEs) A small and medium-sized business is an organization or inter-organizational entity that operates within a specific business scope and mission. Business operations in an enterprise environment are highly influenced by dynamic collaboration patterns and are associated with different levels of responsibility. This requires the integration of information between management processes, operational processes and support processes which are spread across many functional areas such as different services. (William Y Chang, 2010) Although cloud computing always represents a large network diagram for multiple organizations that allows people to have virtual access to their resources, but small and medium-sized businesses can also use cloud computing to manage and control the own business flow, such as customer information, supplier information, especially enterprises use cloud computing to increase customer services. By using cloud computing, the enterprise can remain competitive and upgrade the business using the latest technological environment. According to Richard Hill (2013) enterprise cloud computing is the use of cloud computing for competitive advantage. The competitive advantage goes beyond savings in infrastructure procurement, management and maintenance, providing a utility computing model that enables rapid agility and collaboration capabilities that support business innovation. Creating new business innovation that can attract more attention and demand from customers can be achieved by cloud computing. The relationship between company and customers can be strengthened with customer service. The customer can access the specific access made by a company for customization...... paper medium... vice supplier. The cloud service provider will also notify its subscriber of any update on the cloud version or new cloud computing plan. Cloud capacity can also be increased as business operations or services expand to meet high customer demand. When the company expands, purchasing demand from customers living in geographically distant locations can be immediately reached. Company staff can also work from home or from other places such as airport lounges, cafes, client-side offices anywhere and at any time they can access company data as long as they are connected to the internet. Staff can collaborate with their client or buyer to develop the business plan, any related document between company and client, or store important data needed and send the related document securely. References We will provide along with the point 4