3.1 IntroductionIn this chapter, the method used to collect all the data will be discussed. I also include the technique used to perform the search.3. Methodology for data collection3.2 Sampling techniqueTo obtain the result I choose to use sampling techniques. Sampling techniques are scientific methods for selecting samples from populations. To the extent possible, the samples selected should be random and representative of the population from which the samples are selected. The sampling technique used in each study depends on the nature of the population of interest. For this project I chose convenience sampling. Convenience sampling is recommended for pre-testing questionnaires, gathering ideas and insights, or forming hypotheses. In this method, the selection of sampling items or units is mainly left to the interviewers. I selected the 60 interviewees randomly because they are in the right place at the right time. 3.2 Data collection method The data collection method we use is the direct questionnaire. In this method I greet the woman and the passenger and briefly explain our intention before handing the questionnaire to the customer. I distribute the questionnaire to KTM Komuter customer at Bank Negara station. The station I choose is one of the stations that have many passengers. The 60 customers we choose represent approximately 1100 passengers who use Bank Negara KTM Komuter. The questionnaire consisted of two sections. The first section is designed to capture the demographics of the respondents. Questions asked in this section address respondents' gender, education, race, age, and marital status. The second section is meant for me... half of the paper... mi Aqilah Khalid and Mohd Faisal Zainaldin. Department of Urban and Territorial Planning, IIUM. THE APPLICATION OF REGRESSION ANALYSIS ON USER TOLERANCE TO LONG WAITING TIMES: THE CASE OF KTM KOMUTER SERVICES OF MALAYSIA.8. Fazlina Waris, Jusoh Yaacob and Wan Fauzi Wan Mamat. Proceedings of the Regional Conference on Statistical Sciences 2010 (RCSS'10), June 2010. Customer perceptions of electric commuter rail services: application of logistic regression analysis.9. Rozmi Ismail, Mohammed Hesam Hafizi, Rahim Mohammad Nor. Journal of Engineering Science and Technology Vol. 8, no. 3 (2013) 272 – 283 © School of Engineering, Taylor's University. CONSUMER SATISFACTION OF MONORAIL PUBLIC TRANSPORT USERS IN KUALA LUMPUR.10. Robert Cervero, University of California, Berkeley GB Arrington, PB Placemaking Journal of Public Transportation. Volume 11, no. 3, 2008.