Topic > In the company, employees may not have in-depth knowledge of technology, which may lead to a waste of time. A waste of time is when time is taken away from the customer. This leads to the customer becoming angry and potentially taking their service elsewhere where they feel their time is valued. Kearney UPS store employees need to know how to use bar codes and the computer system to make the customer experience quick and easy every time. Furthermore, when the customer is looking for something of great importance and the employee helping him cannot find it and searches everywhere for it, the customer starts to feel worried and upset. They also lose faith that the company cares about what's important to them, theirs