Mark S. Hoplamazian, president and CEO of Hyatt Hotels Corporation, addressed stockholders that Hyatt Hotels reported third quarter 2016 financial results. Attributable net income at Hyatt was $62 million in the third quarter of 2016, compared to $25 million, or in the third quarter of 2015. Net income adjusted attributable to Hyatt was $61 million in the third quarter of 2016 compared to $42 million. Hyatt has expanded its global business around the world. The famous brand image along with efficient global account management, Hyatt has achieved great success in the hospitality industry so far. Their success has created a strong position in the Asian market, owning hotels in more than 10 countries. While there is a maximum, Hyatt offers TQM across all of its hotels, resorts, and other luxury brands. They use the foundation of continuous improvement principles to facilitate change on a constant and progressive basis. They have an impeccable reputation for TQM. They not only meet customer expectations, but go above and beyond to exceed customer expectations. The Hyatt parent brand offers the highest hospitality services to a targeted market of business and luxury travelers. Hyatt operated a significant number of small hotels, and according to their vision statement, they are not necessarily looking to expand in size of their hotels but rather to improve their reputation and service. Marriot, on the other hand, is a company that has large hotels and different types of accommodation facilities. It is clear that Marriott's mission is very generic and too broad, almost to the point of being impersonal. While it is bold and ambitious as an undertaking, it does not address the three most critical components that a mission statement should. Their mission could apply to numerous hospitality companies and also to many other companies. On the "about us" page of their website, there is no clear intent of purpose and little development. While it may be correct to say that the statement is easy to understand and remember, there should be evidence of a statement with practical application. This functional element is missing and raises the question of how employees should meet stated goals. Ultimately, the company's course seems unclear or at least clear