Summary1. In your own words, what are the main points and ideas of the material in the chapter? Business processes are one of the most critical and valuable assets of an organization. Unlike technical and scientific processes, business processes involve an interfusion of tasks and activities conducted by workers throughout the organization. Nearly every aspect of a business, regardless of its size, is involved in myriad processes. From hiring and training to marketing and support, complex processes have the potential to impact how businesses operate. They require a high degree of cooperation and partnership between each other, cross-functional understanding and interdependencies between departments. Processes involve the ability to manage and control the complex development, delivery and maintenance of activities. When we conduct a job analysis, we need to distinguish whether an activity is an associated process or whether it is an actual procedure. We also need to analyze and summarize which particular functions within the organization consist of processes. This involves a deep understanding of how the specific step of each process is related to the activities. Well-defined and designed processes can dictate the quality of performance and overall workflow. Designating and documenting processes can establish a baseline from which workers and organizations can thrive. Identifying key processes and knowing the right methods by which to accomplish them can increase the efficiency and effectiveness of how something works. The potential implications can be harmful when a process breaks down or workers are not provided with the right knowledge. It's critical to be proactive and provide the right amount of detail to ensure you support training... middle of paper... processes and then outline who is responsible for completing tasks and what actions need to be administered. This allows workers to fully understand their role and promote ownership while still working as part of a team. Flowcharts and process tables can help you identify and prioritize tasks based on their importance. The use of these techniques strengthens the flow of activities and confirms the importance of the role of workers in the process. It also allows workers to understand the performance expectations set for each relevant task. The whole concept of processes revolves around workers. Expectations and performance requirements are key elements in determining who does what and when. They also provide a fair basis for evaluating performance. Clarifying performance expectations can ensure that workers know what is expected of them.