Switching Energy Supplier - Frequently Asked Questions If you are thinking of switching energy supplier, the uSwitch switching service is here to help. Here are some of the most frequently asked questions:-• What does uSwitch do? • Will switching energy suppliers really reduce my energy costs? • What is the procedure for switching suppliers? • What is the procedure for switching suppliers? • Will my energy supply be interrupted? • Should I contact my current supplier if I decide to switch? • How can I check who my current supplier is?• Can I still change supplier if I move house?• Is it possible to buy gas and electricity from the same company?• Can I stay with the same supplier?• What is a Reference Point Meter?• Which it's my supply number electricity?• Who can help me change supplier?• How can I reduce my bills?• What is the CER?• Who can I contact for a complaint about a new supplier?• Can I change supplier if you use a prepayment meter ?• Can I switch from a prepayment meter to a standard one?• What is IGT and what does it mean to change supplier?• Security of my bank details• Other questionsWhat does uSwitch do? uSwitch provides an online and telephone comparison and energy switching service, it is impartial and free and aims to help you reduce your gas and electricity costs. uSwitch is monitored and regulated by Consumer Focus. Will switching energy suppliers really reduce energy costs? Energy suppliers are constantly changing tariffs and prices, so it is possible to save a considerable amount and stay with the same supplier. uSwitch can advise you on what the best rate is. What is the procedure for changing supplier? • First use the uSwitch calculator to compare providers and available… half the card… possibly 12 months, check with your provider for details. What is IGT and what does it mean to change supplier? IGTs (Independent Gas Transporters) own and operate gas pipes that are not owned by the National Grid or Transco. IGTs are cheaper to connect gas supplies to properties and are therefore popular with housebuilders. If your MPRN number starts with 74, 75, 76 or 77, IGT is your service provider. This could mean your gas costs you more as the gas supplier has to pay a fee for using their pipes. Security of my banking details Your personal information, including banking details, is only visible to uSwitch and your new energy supplier, in order to set up direct debits. Other questions If your question is not answered here, please phone the customer service center uSwitch on 0800 404 7908 or email CustomerServices@uswitch.com.