Primary service is the key. Many see this as a contradiction because the leader leads and serves. How can one person do both? Good servant leaders are good listeners. Communication between leader and served follower allows the leader to listen to the follower first, to understand what the other has to say and to understand their needs. These leaders also practice empathy. Understanding what the follower is facing or feeling is comforting to the follower because it validates their importance to another person. The ability to heal a person through care and concern for their well-being is another quality of a servant leader. These are just some of the characteristics that create a strong servant leader. Mother Teresa said: "The miracle is not that we do this work, but that we are happy to do it." His words describe exactly what servant leaders do. Servant leaders serve others willingly because they find joy and pleasure in doing so. The result of serving others in this way is growth and social impact for the greater good. When there is an improvement in self-actualization, followers become better at achieving goals or completing tasks by understanding their full potential to do