Listening is the ability to correctly receive and interpret messages in the communication procedure. Listening is essential for all successful communications, without the ability to listen effectively messages are easily misunderstood: the correspondent can easily become frustrated or irritated and communication breaks down. Listening is so important that many major companies offer listening skills training for him or her. workers. This is not surprising when you consider that great listening skills often lead to: better customer satisfaction, greater productivity with fewer errors, greater information sharing which can then lead to inventive and creative work. Many successful entrepreneurs and leaders attribute their success to effective listening skills. Listening is often cited by Richard Branson among the primary elements underlying success. Powerful listening is a skill that underlies all good human relationships, spend some time developing your listening and thinking skills – they are the building blocks. http://www.quickanddirtytips.com/business-career/public-speaking/how-to-improve-listening-skills Assertiveness means standing up for personal rights, expressing feelings, ideas and ideas in direct, fair and correct ways. We should always value the ideas, feelings and beliefs of others by being assertive. Assertiveness is an important personal and social ability, wants, needs and desires adequately and concerns the ability to express feelings. In all your interactions with other people, at home or at work, with clients, companies or colleagues, assertiveness can allow you to express yourself realistically, openly and clearly, without compromising the rights of others.... .. half of the document ...... May 19, 2014, from http://money.usnews.com/money/blogs/outside-voices-careers/2013/06/20/how-to-be-assertive -and-get -what-you-want-at-work Interpersonal negotiation skills. (n.d.). Interpersonal negotiation skills. Retrieved May 19, 2014, from http://www.cnr.berkeley.edu/ucce50/ag-labor/7labor/17.htmThe Necessary Art of Persuasion. (n.d.). Harvard Business Review. Retrieved May 19, 2014, from http://hbr.org/1998/05/the-necessary-art-of-persuasion/ar/15 Coaching Skills Every Manager Must Have. (n.d.). TLNT. Retrieved May 20, 2014, from http://www.tlnt.com/2013/06/25/5-coaching-skills-that-every-manager-needs-to-have/Interview Techniques for Effective Hiring | TIME.com. (n.d.). Business Money interview techniques for effective hiring feedback. Retrieved May 17, 2014, from http://business.time.com/2013/10/09/interview-techniques-for-effective-hiring/