Topic > Operations Management Theory: Reconciling Capabilities and…

Question 3: Draw on appropriate operations management theory, concepts, and frameworks to examine how your organization, or an organization you are familiar with, reconciles capacity and demand. Information Technology The service industry is a highly competitive, cost-driven sector in which the availability of resources, both tangible and intangible, is the key to successful projects. This presents a significant challenge to accurately reconcile capacity and demand. OpenText is a leading provider of enterprise content management solutions and we will analyze the consulting services provided in the European market along with the effect on demand with today's evolving business environment. Slack et al (2009, p.248) defines the relationship between capacity and demand as: “Capacity is the output that an operation (or a single process) can provide in a defined unit of time. Demand is the quantity of products and services that customers require from an operation or process at any time". -Continuous commitment to the industry by reducing costs through repeat business from existing customers and engaging new potential customers; This is done by managing customer expectations and ensuring service quality. Customer engagement and service delivery are critical to OpenText's economic competitiveness in the marketplace. Developing employees and attracting highly qualified people to the organization are essential to providing quality service. When considering potential projects, OpenText needs to know the availability of resources to perform the tasks. This demand for resources is weighted against who is available (capacity) to determine whether additional resources are needed to meet demand and, if necessary, what types of resources are needed… middle of paper… lots of uncertainty . IIE Transactions 34 717-728.Slack, N., Chambers, S., Johnston, R., Betts, A.,(2009). Operations and Process Management: Second Edition. Harlow: Pearson Education LimitedRoth, A.V. and Velde, M.V. D.(1991), “Operations as Marketing: A Competitive Service Strategy”, Journal of Operations Management, Vol. 10, no. 3,pp 303-328Chiang, W.K., & Feng, Y. (2007). The value of information sharing in the face of supply uncertainty and demand volatility. International Journal of Production Research, 45 (6), 1429-1447.Hum,Sin Hoon (2000), "A Hayes-Wheelwright framework approach for the strategic management of third-party logistics services",Integrated Manufacturing Systems,Vol .11/ 2, pp 132-137Buxey,G.(1993). Production planning and scheduling based on seasonal demand. International Journal of Operations and Production Management, 13(7),4-21.